Patient Registration Representative

Job Summary

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, assisting and escorting patients, and point of service collection, while maintaining confidentiality, professionalism, and ethics.

Job Responsibilities

• May visit patient rooms to gather needed insurance and financial information.
• Confirms eligibility and verifies insurance benefits.
• Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately.
• Responsible for obtaining and documenting required pre-certification for outpatient testing obtained by the physician's office.
• May schedule appointment times using computerized scheduling programs.
• Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment.
• Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
• Accepts payments and co-pays.
• May move patients to and from the department by escorting, using stretchers, and wheelchairs.
• Communicates effectively with insurance companies, external agencies, patients, physicians and team members.
• Verifies insurance coverage presented by the patients.
• Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
• May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes "Do Not Announce" patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
• Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to policies and procedures, and schedules outpatient appointments and tests accordingly.
• May be the lead registrar on shift or super user of a particular admitting area.
• May serve as mentor for new team members.
• Assists with special projects and serves as a lead for committees within the department focused on process improvement and accountability.
• Problem solves and troubleshoots system errors and reports issues and/or routes to System Administrators.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• A minimum of 2 years' relevant experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, and problem solving skills.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.