Registered Nurse Phone Triage

Job Summary

Triages incoming calls from clients, assessing their needs, giving appropriate clinical disposition, and facilitating referrals to primary providers, specialists, healthcare facilities, and community resources; using nursing process in accordance with applicable scope and standard of practice and with the policies, values, and mission of the organization.

Job Responsibilities

• Elicits questions, concerns, and information from caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop treatment plan.
• Provides professional advice, education, and options based on assessment, established guidelines, and clinical judgment. When appropriate, dispatches emergency response units.
• Provides referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information.
• Assists caller with scheduling appointments at referral sources when appropriate.
• Documents calls, responses, and referrals. Performs follow up calls to evaluate effectiveness of care and need for additional care.
• Pages physician accurately and timely and completes direct admit orders.

Qualifications

• Associate's degree or higher or Diploma in Nursing required upon hire
• A minimum of 2 years' relevant experience required
• RN - Licensed as a Registered Nurse. Eligible to practice nursing in the States of Kentucky and Indiana required upon hire

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.