Intake Referral Specialist

Job Summary

Responsible for performing the new patient intake procedures and identifying appropriate candidates for home care services. Evaluates patients referred for treatment to determine appropriateness for admission.

Job Responsibilities

• Obtains all patient information, demographics, insurance, or medical Information to complete the referral.
• Obtains initial and ongoing insurance/managed care benefits for insurance providers.
• Ensures prompt admission of patients and obtains medical records in a timely manner.
• Initiates welcome call to the patient or patient representative after the intake process and a clinician has been assigned.
• Assists patient and patient representative with any questions they may have.
• Maintains and updates database and spreadsheets with current data, pertinent information, and status of the admission referral as appropriate.
• Scans patient’s documentation daily into the electronic medical record (EMR) and corrects patient chart with correct naming conventions.
• Provides care team with reports regarding pending admission, new admission, and outstanding (open) items.
• Collaborates with staff and management to effectively resolve issues impacting a patient’s admission process.
• Escalates admission denials to leadership for further action.
• Complies with all local, state, and federal regulations.
• Assists with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Maintains positive working relationships with current and potential referral sources.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• A minimum of 2 years' relevant experience required
• Current licensure or certification in clinical specialty required upon hire AND
• Driver - Valid driver's license and 21 years of age required upon hire

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Occasionally
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Rarely
• Lifting over 75 lbs: Rarely
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Rarely
• Carrying over 75 lbs: Rarely
• Pushing/Pulling 0-25 lbs: Frequently
• Pushing/Pulling 25-75 lbs: Occasionally
• Pushing/Pulling over 75 lbs: Occasionally
• Climbing: Occasionally
• Bending/Stooping: Frequently
• Kneeling: Occasionally
• Crouching/Crawling: Occasionally
• Reaching: Frequently
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.