Process Improvement Specialist

Job Summary

Responsible for consulting, coaching, and teaching leaders across the system regarding how to create and sustain improvements and projects within the clinical and non-clinical settings. Supports and facilitates improvement initiatives designed to align with our Target Zero methods improving quality outcomes, team member wellbeing, as well as organization-wide continuous improvement.

Job Responsibilities

• Teaches and coaches administrators, clinicians, and front-line staff on the application of process improvement methods.
• Coaches leaders through metrics development and assists in tracking the impact of the improvement program.
• Develops collaborative relationships with departments, leaders, team members, and physicians to ensure a continued focus on improved operations; facilitates improved design, management, and controls over operations.
• Facilitates cross-functional teams, using established process improvement tools, to solve problems.
• Assists in the skills development for the health system using A3 thinking, coaching, and teaching training techniques
• Acts as an internal consultant to the organization helping it meet corporate goals related to quality outcomes, patient experience, team member wellbeing, and profitability using process improvement methods
• Assists leaders in implementing a process improvement program and carry out improvement initiatives designed to hardwire process improvement into daily operations.
• Develops and maintains project plans, logs, milestones, agendas, and meeting notes.
• Ability to handle multiple priorities with competing deadlines.
• Observes professional ethics in maintaining confidential information concerning the personal, financial, and medical or employment status of patients and staff of the organization.
• Performs special projects and duties as assigned.

Qualifications

• Bachelor's degree or higher in Business required upon hire OR
• Bachelor's degree or higher in Engineering required upon hire OR
• Bachelor's degree or higher in Healthcare Administration required upon hire OR
• Bachelor's degree or higher in healthcare related field required upon hire OR
• Bachelor's degree or higher in related field required upon hire
• A combination of education, training and experience may be considered in lieu of degree.
• A minimum of 2 years' relevant experience required
• No licensure/certification/registration required required upon hire

Skills and Attributes

• Must have the ability to influence and inspire and be respected as a "change agent" for process improvement.
• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Knowledge of computer systems, information systems, information management, and data analysis.
• Experience leading Process Improvement focused on value stream mapping, rapid improvement events, metrics analysis and reporting.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.