ED Phone Tech

Job Summary

The Emergency Department phone tech undertakes the administrative and support tasks required to keep the ED running smoothly. The Phone Tech is responsible for answering phones and directing calls, assisting with admit and transfer processes, as well as unit specific tasks. Impeccable communication and exceptional customer service skills are a must.

Job Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers, and their office staff.
• Manages patient documents, including admission and discharge documents.
• Takes accurate messages and ensures timely delivery.
• Completes pages and coordinates calls with specialists.
• Maintains team member assignments accurately and efficiently.
• Enters data into patient records accurately.
• Receives, screens, routes, and responds to incoming telephone calls.
• May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Complies with privacy and confidentiality policies when communicating with callers and guests.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• No experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Impeccable communication skills to keep every unit member up-to-date.
• Excellent organizational skills to juggle multiple tasks and responsibilities
• Strong attention to detail to maintain accurate patient records.
• Exceptional customer service skills.
• Competency with electronic record-keeping systems and office equipment.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.