Oncology Counselor Assistant

Job Summary

Performs administrative and basic duties necessary to assist oncology counselor(s) in providing psychosocial & mental health support services to cancer patients and families.

Job Responsibilities

• Learns the oncology counselor(s) processes & services provided and be able to answer patient questions pertaining to the processes & services.
• Learns the billing processes, completes insurance preauthorization requests, and be able to answer patient questions about billing & preauthorization processes.
• Performs necessary administrative duties-answer phone calls and assist patients in scheduling appointments.
• Uploads patient records to EPIC.
• Reviews upcoming patient schedules and assists with counseling preparation.
• Monitors and trends patient & productivity data to assist with reports for committees.
• Assists with planning of support groups & survivor events.
• Responsible for purchasing items to stock & maintain Resource Room.
• Assists with purchasing for events and submitting for paid outs and/or reimbursements.
• Communicates with patients, families, physicians, and other healthcare team members about patient care.
• May perform other duties as assigned.

Qualifications

• Associate's degree or higher in Health Science Field required upon hire OR
• Associate's degree or higher in related field required upon hire
• A minimum of 1 year relevant experience preferred
• No licensure/certification/registration required

Skills and Attributes

• Must possess strong organization skills.
• Works under minimal supervision and be self-directed.
• Must have experience with MS Office Suite.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Occasionally
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Rarely
• Lifting over 75 lbs: Rarely
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Rarely
• Carrying over 75 lbs: Rarely
• Pushing/Pulling 0-25 lbs: Frequently
• Pushing/Pulling 25-75 lbs: Occasionally
• Pushing/Pulling over 75 lbs: Occasionally
• Climbing: Occasionally
• Bending/Stooping: Frequently
• Kneeling: Occasionally
• Crouching/Crawling: Occasionally
• Reaching: Frequently
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.